What is SAP C4C?
SAP Cloud for Customer (C4C) is a cloud-based customer relationship management (CRM) platform that helps businesses manage their customer interactions, sales, and service processes.
Software as a service (SaaS) platform for sales and service is called SAP Cloud for Customer. The platform is made up by SAP Cloud for Sales and SAP Cloud for Service, both of which SAP markets separately. Operating system for SAP Cloud for Customer is SAP HANA Cloud Platform (HCP).
If you want to learn SAP C4C, here are some steps you can follow:
- Familiarize yourself with the basic concepts of customer relationship management and sales and service processes.
- Sign up for an SAP C4C account and explore the platform’s various features and tools, such as the sales dashboard, the service ticketing system, and the customer analytics module.
- Read the SAP C4C documentation to learn about the various features and concepts of the platform, such as customer management, sales forecasting, and service ticket resolution.
- Follow the tutorials and examples in the documentation to get a feel for the process of using SAP C4C to manage customer interactions and sales and service processes.
- Consider taking online courses or enrolling in a bootcamp to learn more advanced concepts and gain practical experience.
Sub-modules for SAP C4C:
- Sales Cloud using SAP
- Service Cloud by SAP
- For Social Engagement with SAP Cloud
- For Customer Engagement, SAP Cloud
It’s also a good idea to join online communities or forums for SAP C4C users to ask questions and learn from others. Good luck on your journey to learn SAP C4C!